Delivery And Returns - Caraselle Direct
We operate from factory/warehouse premises and aim to dispatch the same day (weekdays) and Monday following weekend orders. If you are out when the post is attempted to be delivered, then you will receive a card informing you which post office you should go to collect it.
United Kingdom (Including Highlands & Islands)
Royal Mail Standard Delivery: £0.01 - £19.99 = £3.99, Over £20.00 = FREE
Express Delivery: Over £0.01 = £6.99
Collect Your Own: FREE at specified location, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL
Northern Ireland
Free for orders £50.00 and up, otherwise up to £6.99
Channel Islands (Guernsey, Isle of Man, Jersey)
Standard Shipping Charge of £15.99
Europe - Now shipping to mainland Europe, including:
Country Shipping Charge
France €20.00
Republic of Ireland €20.00
Germany €20.00
Spain (mainland) €25.00
Italy €30.00
Portugal €25.00
Belgium €20.00
Netherlands €20.00
Switzerland SF 35
Greece €30.00
Denmark DK 175
We are now shipping to Australia, New Zealand, the United States, and Canada!
Country Up to 5kg Shipping Charge Up to 3kg Shipping Charge Up to 1kg Shipping Charge (Only Australia & New Zealand)
Australia Aus $130 Aus $100 Aus $70
New Zealand NZ $130 NZ $100 NZ $70
USA $55 $45 N/A
Canada $70 $60 N/A
Returns
Returns should ideally be sent to us using recorded delivery as we cannot be held responsible if we do not receive your goods. We refund in total should goods be faulty, and we offer a refund, less our postage costs plus £3.00 admin charge, for unwanted goods provided the goods are in their original packaging, unopened and unused. In both cases, they should be returned and received by us no later than 21 days after they were dispatched. Please include your name, email address, and telephone number so that we can refund you.
Returns address: Caraselle Ltd, Simpleparcels.com Ltd, Unit 18, Bolton North Business Park, Rossini St, Bolton, BL1 8DL
