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Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!
Give Us A Call +44(0) 20 7267 5003 - Caraselle is now shipping to all European destinations, as well as Australia, New Zealand, the United States and Canada!

FAQs

Frequently Asked Questions - Answers - Help | Caraselle Direct

Do you offer a guarantee?
If you're not happy with your purchase we'll provide expert advice & replace it with something more suitable. Still not happy? We'll give you a full refund.
How do I return Goods?
We want you to be happy with both our products and our service. If you do receive faulty goods or wish to return any item, please send the item(s) recorded delivery to us for proof of receipt together with a note giving us your name, address and contact details together with a brief description of why you wish to return the goods.

Please see our delivery page.

Please note: provided that the items are returned unopened and in unused condition with all labels intact within 28 days we will seek to refund your money within 30 days of the cancellation, excluding the original postage charge which is non-refundable and less admin charge of £3.
Can I return Sale Items?
All items in our 'Sale' are of high quality and may be end of season, surplus stock or discontinued lines and available at a discounted price. For this reason, customers returning sale items, excluding returns for faults, will be given a credit refund only which can be applied against a future order. This does not affect your statutory rights.
Are my credit card details secure?
We take security very seriously. We want our customers to feel completely at ease with doing business with us over the Internet. We know that security is a major concern to some of our customers and therefore we have put a system in place that is far safer than giving your credit card details over the telephone or giving your card to a waiter in a restaurant.

We feel confident that credit card information entered on our site will not be accessed by any unauthorised person or company. Our secure sockets layer (SSL) encryption uses 128-bit encryption, which is the highest level possible. In addition to this, once your order has been transferred to our order processing system all credit card details are removed from the website as an added precaution. Our sales order processing system and internal network is protected by the latest proxy technology.

Your browser will go into secure mode as soon as you click to go into the checkout or as soon as soon as you login. You can check that you are shopping in a secure environment by looking for locked padlock icon at the bottom of your browser screen.

Your credit card details are not held on the Internet. Once the payment has been validated and approved, your details are deleted. This does mean that you will need to repeat your credit card details for every order - a minor inconvenience - but one that makes it totally safe to order online with us.

Please note that we only accept payment in GBP.
Charge for Delivery
Please review our delivery page.

Delivery is through Royal Mail, DHL or AHC. If you are not at the address specified at the time of delivery, a card will be left at the address and the package will be kept for you at the local post office as indicated on the card, normally kept there for you for a week, and thereafter returned to us. A surcharge may apply if we have to send it out to you again, just to cover our postage costs.
What methods of Payment are acceptable?
We have the facility to accept on-line payment by credit cards and debit cards which are totally secure. You can pay by Visa, Mastercard, Maestro, Solo and Switch cards.
Payment can be accepted by cheque although your cheque must be cleared before the goods can be sent out.
Please do not send cash.
Any refunds will be made to the card that you purchased the goods with. Credit card payments are secure. You will receive email confirmation that your payment has gone through.
Where do you deliver to?
Please review our delivery page.
Based on 1069 reviews
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(5)
They do exactly what they should

I prefer to hang trousers from a clamp rather than over a bar and the wooden trouser clamps from Caraselle have a good strong grip, while their felt lining protects the trousers’ fabric

Nice Quality.

Purchased for Husbands Leather jacket and I will definitely be buying more!

Perfect anti moth bags

These bags are great, I have tried others which have been much smaller, thinner plastic and ripped. Use these to protect all my cashmere. Also very promptly delivered.

Great service

Already bought from this company but need a new order spot on from order to delivery ,then I broke the handel on my original one emailed them to hopefully order a couple of handles excellent service and sent me new ones and no charge x

Does the job

Sprayer on inside of yoga pants to stop static and cling to skin. Yes it worked. There is a chemical style smell on application but that disappears after a while, so advise waiting before putting on clothing. I will continue with it.

R
Jumbo Lint Roller (20m)
Richard Washington
Best roller.

Best lint rollers I have ever bought. Easy to use, easy to remove the used section, and picks up pet hairs very well, all in all a very good product.

superb .

The dog hair rollers are great. I have used them for a few years and they are much better than any thing else. Thank you.

Good service thank you

Order was delivered within good time and packaged well

S
Knitwear Defuzzer Shaver
Sharon Lewington
Amazing

Shaved all the things I wanted, really works

Amazing

These are absolutely fantastic, they get your clothes so clear of fluff and hair within seconds

Lint roller

Unfortunately I didn’t receive my parcel yet

Perfect Trouser Hanger

Does exactly what it says, good non slip, trousers stay on the hanger and don’t land on the floor!

Natural cotton suit covers

Well made good quality suit covers would buy again and recommend

The best

The jumbo refills are the very best things invented since sliced bread. What more can I say!!!!!

Great product, updates & delivery…

I turned away feom Amazon for this product to support a small trader, I was as not disappointed. The ordering was simple, I had regular updates and the product was delivered quickly. I will buy from this company again

This stuff is fantastic!

This lint roller is the best dog hair remover ever! The fact that you can roll out a piece as long as you need, without having to fiddle with tiny single sheets over and over again, is a life changer. A simple, brilliant idea that works.

Most versatile product

This jumbo large white tissue paper is perfect for wrapping my prints before sending off to customers, and being acid freeI know they are not going to affect the image at all. They arrived well packaged and in good time.

Good buy, but could have been better.

I bought thus product some years ago, and it came with a circular plastic tube which kept the roller from sticking to anything while it was not in use. This time it came without the protection, I feel that this is a failing.

Pleased with the product

You might be interested .. . . I purchased your rollers and refills because my wife is losing her hair due to chemotherapy for ovarian cancer. She is getting wonderful treatment and care at Royal Marsden Hospital. She will be OK.

Très satisfait par votre réactivité et la qualité de votre produit

Moth-proof bags

These bags are good and strong, but would be so much better with a clear patch to view the contents!

Always good quality and value.

Returning customer. Always a good transaction. Thank you.

Perfect

These are great swivel hangers, plus very sturdy. Very pleased. Thanks

Good quality practical covers

These are a good suit cover - thick fabric to resist moths and keep your clothes looking like new.

Coathangers

Really pleased with them, clothes sit perfectly on them no indentations in the top of the sleeves